# Agent knowledge

> Provide approved answers and keep the source of each fact clear.

## Approved profile and specific information

In **Conocimiento**, select an approved business profile version and add agent-specific information. **Conocimiento específico del agente** accepts up to **10,000 characters**.

A published version retains the selected profile and instructions. Updating the global profile does not automatically change that version.

For restaurants with a selected business and location, menu lookups and reservations also use operational information from the [catalog](https://docs.sidemex.app/en/agents/catalog/) and [location rules](https://docs.sidemex.app/en/agents/business/).

## What to include

Organize the text into clear sections:

~~~text
HOURS AND LOCATION
Approved opening hours and directions.

SERVICES
What we offer and what requires team review.

POLICIES
Reservation, change, and customer-service conditions.

FREQUENT QUESTIONS
Question: Do you have vegetarian options?
Answer: Check the verified catalog items.
~~~

Use information reviewed by your team. For unconfirmed prices, availability, or allergens, tell the agent to ask for help instead of asserting an answer.

## Avoid conflicting information

Keep changing facts in operational panels. If the catalog and free text contain different terms, correct both before testing. Explain how to handle missing answers in **Comportamiento**.

## Update knowledge

1. Review or approve the updated profile.
2. Select the correct profile or update the agent-specific text.
3. Save the draft.
4. Publish and activate a new version.
5. Test a question that depends on the changed fact.

When you change the associated business or location, save and apply that selection to the agent as well.

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https://docs.sidemex.app/en/agents/knowledge/