# Testing lab

> Check voice, answers, actions, and routing before expanding customer service.

## Choose the correct test

| Test | Configuration used | Requirements |
| --- | --- | --- |
| **Outbound: Llamarme para probar** | Saved draft. Maximum 2 minutes. | Outbound number, ready configuration, and an authorized Mexican phone number. |
| **Incoming: call the receptionist** | Active version, schedule, and real actions. | Verified incoming number, fallback, and confirmed activation. |

Both consume minutes. Acceptance of an outbound request does not confirm that a conversation has connected.

## Outbound test

In the calling agent, open **Laboratorio de pruebas**. Save all changes, resolve the listed requirements, and enter your phone as **+52 followed by 10 digits**.

Confirm that you own the number or have permission from the person answering. Select **Llamarme para probar** and confirm the call. Follow its status in **Llamadas**.

This test does not create a campaign or lead.

## Reception test

Publish and activate a version. Call the receptionist **from another phone** during its schedule. The test uses active configuration; unapplied draft changes do not affect the call.

Check a normal conversation and then fallback routing. Have the extension or ring group's phone ready for a human-transfer test.

## Cases to cover

| Case | Expected result |
| --- | --- |
| Greeting | Identifies itself as a virtual assistant and offers help. |
| Known question | Uses approved business information. |
| Missing information | Requests help or acknowledges that confirmation is needed. |
| Interruption | Listens to the caller and continues with their request. |
| Available reservation | Confirms only after saving it. |
| No capacity | Offers another option or human help. |
| General appointment request | Records a request for review. |
| Human help | For reception, reaches the configured fallback. |
| Outside reception hours | Uses the intended route. |
| Do-not-contact request | During outbound calls, respects the request and ends the call. |

> **Reception actions are real**
A test can save a reservation or transfer a call. Review and cancel test reservations when you finish.

## Finish the review

Check the call, available transcript, and action record. Fix one issue at a time and repeat the affected case. If you changed the agent, save and apply its new version before repeating an incoming test.

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https://docs.sidemex.app/en/agents/testing/