SIDEMEX / AGENTS
Sidemex Docs
From your first call to dependable customer service. Learn to create, connect, and improve your agents.
Read as MarkdownA guide for every step
Section titled “A guide for every step”Configure agents with approved business information. Test their customer service, connect telephony, and review results from your dashboard.
Meet AgentsChoose an agent and understand how conversations work.
Create your first agentA receptionist, a number, and your first real call.
Explore the dashboardEvery agent panel, explained by task.
Test and improveVoice, answers, reservations, and human help.
Build at your own pace
Section titled “Build at your own pace”- Define the task: choose reception, outbound calls, or ad planning.
- Provide context: review business information, catalog, and approved answers.
- Connect and test: prepare a number, fallback, and real conversation.
- Start operation: save, publish, and activate a version.
- Review results: check calls, reservations, and appointment requests.
Already have an agent
Section titled “Already have an agent”Configure its voice, update knowledge, or troubleshoot an issue.
MCP documentation
Section titled “MCP documentation”The domains, DNS, and email reference is in MCP. Each guide states feature availability.