Versions and activation

Save, publish, and activate

Step	What it does	Effect on new calls
Guardar borrador	Saves an editable revision.	Keeps the active version. Outbound tests use the saved draft.
Publicar versión	Creates a fixed configuration after requirement checks.	Keeps the active version until you select another.
Activar esta versión	Selects a published version for operation.	New calls use it once activation is confirmed.

Calls that have already started retain their initial configuration.

Apply a new version

1. Edit and save the draft.
2. Resolve requirements: available voice, approved context, and telephony.
3. Publish the version.
4. Open Versiones y despliegue.
5. Review its details and select Activar esta versión.
6. Wait for confirmation and make a test call.

For reception, also prepare the verified number and fallback. Publication does not remove the need to test the real route.

Pending activation

If telephony has not confirmed the change, the version remains pending. Use Comprobar estado or retry the same activation as directed by the notice. An accepted request does not prove the number is already using that version.

Compare or recover a version

Each version shows its number, date, and configuration. Comparar con el borrador actual highlights differing sections.

Copiar al borrador lets you edit an earlier version. You then need to save, publish, and activate.

Volver a esta versión selects an earlier published version for new calls. Review its knowledge, number, and rules before confirming.

Pause and archive

Pausar agente stops new work; for reception, the number returns to its previous route. Already accepted calls can continue.

Archivar este agente, in Overview, removes the agent from the list while preserving versions and history. Archiving discards unsaved changes and requires confirmation.

For outbound campaigns, also check autonomy and campaign status. Activating a version does not create or authorize a campaign.