Your business and locations

Select the agent’s context

In Mi negocio, select a business and location. Use Crear otro negocio if needed. Agents serving the same restaurant share catalog information and availability.

This selection belongs to the agent draft. Save, publish, and activate a version to apply it to calls.

Publish business information

Review Nombre, Descripción, Giro, WhatsApp del negocio, and Preguntas frecuentes: name, description, industry, business WhatsApp, and FAQs. Select Publicar información to save approved information.

The business WhatsApp number is contact information. Set up alerts and verify their recipient in Results and appointments.

Prepare a location

Select Agregar sucursal, complete the details, and select Guardar sucursal.

Setting	Purpose
Name, address, and phone	Identify the service location.
Timezone	Gives local meaning to opening hours and reservations, for example America/Mexico_City.
Capacity control	Choose a guest quota or individual tables.
Maximum automatic party size	Larger groups need help from your team.
Reservation duration	Time during which a reservation occupies capacity.
Minimum notice and booking horizon	Define how far ahead guests can book.
Reminder and change notice	Set reminder and customer-management timing.
Reservation hours and closed dates	Determine when reservations are possible.
Reservation policy	Terms the agent can explain.
Enable automatic reservations	Allows bookings under these rules.

Choose useful capacity

With Cupo de personas, use a conservative guest quota and leave space for walk-ins.

With Mesas individuales, each reservation occupies a unit with enough seats. If tables can be joined, represent the combination as one reservable unit that reflects your operations.

Distinguish the schedules

Reservation hours determine when a group can arrive. The receptionist schedule determines when AI answers. Configure that in Telephony and routing.

Saving location rules updates shared operations. Changing the agent’s selected business or location requires applying a new agent version.