Agent knowledge

Approved profile and specific information

In Conocimiento, select an approved business profile version and add agent-specific information. Conocimiento específico del agente accepts up to 10,000 characters.

A published version retains the selected profile and instructions. Updating the global profile does not automatically change that version.

For restaurants with a selected business and location, menu lookups and reservations also use operational information from the catalog and location rules.

What to include

Organize the text into clear sections:

HOURS AND LOCATION
Approved opening hours and directions.

SERVICES
What we offer and what requires team review.

POLICIES
Reservation, change, and customer-service conditions.

FREQUENT QUESTIONS
Question: Do you have vegetarian options?
Answer: Check the verified catalog items.

Use information reviewed by your team. For unconfirmed prices, availability, or allergens, tell the agent to ask for help instead of asserting an answer.

Avoid conflicting information

Keep changing facts in operational panels. If the catalog and free text contain different terms, correct both before testing. Explain how to handle missing answers in Comportamiento.

Update knowledge

1. Review or approve the updated profile.
2. Select the correct profile or update the agent-specific text.
3. Save the draft.
4. Publish and activate a new version.
5. Test a question that depends on the changed fact.

When you change the associated business or location, save and apply that selection to the agent as well.